Nxera Pharma

Nxera Pharma is a technology-powered biopharma company that develops specialty medicines to improve the lives of patients in Japan and around the world. With more than 350 employees, Nxera Pharma splits its operations between Research & Development in the UK and commercial operations in Tokyo, with additional offices in Korea and Switzerland. Having already commercialised several products in Japan, Nxera Pharma has over 30 active programs, from early discovery through to late-stage clinical development, across some of the fastest-growing areas of medicine, all aimed at improving patient care and addressing unmet medical needs worldwide.

The Challenge

Since implementing NetSuite across the group a few years ago, initially with the rollout in Japan, Nxera Pharma was lacking deep technical expertise, particularly around fixed assets and taxes in the UK, and had identified a number issues within their system that required an experienced NetSuite Partner to troubleshoot and resolve. Over time, as they grew, they were also struggling with the wider maintenance of their system. They needed a partner who could proactively monitor their system, keep operations running smoothly, and help them take full
advantage of NetSuite’s latest features and functionality.

Why SANSA?

Nxera Pharma turned to SANSA because of their local expertise and proven track record as a reliable, trusted NetSuite partner. Their deep understanding of NetSuite, coupled with flexible and cost-efficient support packages designed around Nxera Pharma, made SANSA an obvious choice to help them optimise their system and provide ongoing support.

The Results

Proactive Maintenance & Support – SANSA’s proactive approach keeps Nxera Pharma’s instance of NetSuite running smoothly and ensures any issues are resolved quickly. Nxera Pharma are guided on NetSuite’s bi-annual releases, which means they adopt the latest features and take full advantage of every update. As part of ongoing maintenance, SANSA manages sandbox refreshes, making sure it is configured correctly and aligned with the live system.

Compliance Support – To strengthen compliance, SANSA helped Nxera Pharma ensure all transactions were accurately reflected on VAT returns. This not only gave them confidence in their reporting but also allowed them to recoup VAT.

Troubleshooting/Problem-solving – SANSA helped troubleshoot a number of issues, such as investigating and fixing saved search errors and sales order permissions, ensuring everyone in the team can raise orders.

Optimisation – SANSA streamlined processes and automated key workflows and reports. More than 300 fixed assets were transferred in one step, eliminating hundreds of manual entries. Automated balance sheet and year-to-date exchange rate reports replaced time-consuming Excel calculations, while a high-value cash report has made it easier for finance teams to quickly identify and report large transactions to senior
stakeholders.

Complex Technical Support – Drawing on deep expertise, SANSA fixed a complex three-way match script, ensuring purchase orders, goods receipts, and supplier invoices match correctly without rejecting valid transactions. They also helped resolve journal entries, posting errors and payment reversals, giving Nxera confidence in their processes and removed a critical blocker in supplier payments.

“The team at SANSA are excellent. They are always really helpful and their technical knowledge have really helped us iron out some of the problems we were having within our system and become more operationally efficient.”

Project Director – Business Applications and
Corporate Systems