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The Role of AI in NetSuite: Leveraging Intelligent Automation

This year, Oracle NetSuite is introducing many new, cutting-edge artificial intelligence (AI) enhancements to its leading, cloud-based enterprise resource planning (ERP) platform. The 2025.1 release includes an extensive list of new AI-enabled functionalities that provide everything from intelligent financial forecasting to automated anomaly detection and auto-generated insights and dashboards.

“The integration of cutting-edge AI into NetSuite’s 2025.1 release marks a pivotal moment, empowering businesses with unprecedented levels of intelligence and automation across their core operations,” says someone Tony Fidler, Managing Director at SANSA Solutions. “These AI-driven capabilities will transform how our customers make decisions, optimise processes and ultimately drive significant growth and efficiency.”

According to NetSuite, the new release’s AI capabilities include (but aren’t limited to):

  • The NetSuite Narrative Reporting module, part of NetSuite Enterprise Performance Management (EPM), can now draft detailed narratives and concise explanations from financial and transactional data, including insights into trends, variances, and time-based comparisons using generative AI (Gen AI).
  • The SuiteAnswers knowledge center is now leveraging AI-powered NetSuite Expert, which uses retrieval augmented generation (RAG) capabilities from Oracle Cloud Infrastructure (OCI), to search the help and support content, then create a concise answer to a NetSuite-related question so users don’t have to sift through multiple documents. For example, users can ask how-to questions in natural language and an AI agent will analyse thousands of support articles to instantly deliver specific answers and actionable insights.
  • A new AI assistant for NetSuite Analytics Warehouse, powered by the Oracle Analytics AI Assistant, can generate charts and other data visualisations based on natural language requests. New features powered by GenAI include Auto-Insights that auto-generates with a single click, a collection of visualisations that slice the data for varied high-level insights, and the “explain” feature builds on those results by digging deeper.
  • Text Enhance for custom fields helps organisations improve the speed and accuracy of data entry with generative AI capabilities that leverage relevant company data to populate custom fields. Using Prompt Studio, administrators and developers can now configure AI-generated text suggestions in the intended format, tone, and creativity level for any custom text field in NetSuite to help improve data quality and enhance AI-assisted workflows.
  • Prompt Management API helps organisations simplify AI integrations and customisations by centralising the management and deployment of prompts used by large language models in NetSuite. This new API enables customers and partners, including members of the SuiteCloud Developer Network (SDN) and NetSuite Alliance Partner Program, to programmatically control NetSuite Text Enhance prompts and actions and easily integrate generative AI features into SuiteApps or custom NetSuite solutions.
  • NetSuite CPQ AI Assistant helps organisations accelerate sales processes, increase customer satisfaction, and improve the user experience by providing an AI agent that supports sellers (B2B) and buyers (B2C) as they configure products and services. With the new AI agent, NetSuite CPQ can recommend a suitable product configuration based on a natural language conversation and provide a summary of why the options were selected.

Specific Use Cases for AI

NetSuite’s other AI-enabled functionalities, (which have been introduced across the suite over the last couple of years) and their specific use cases in the business world include:

NetSuite Financial Exception Management helps organisations increase efficiency and mitigate risk by using AI to automatically detect financial exceptions.

  • Use case: customers can quickly assess situations, identify the activity that needs to be investigated, and get actionable insights to help resolve issues ahead of the period-end time crunch.

NetSuite SuiteAnalytics Assistant lets organisations drive better decision-making and expand insights by enabling users to retrieve information from their workbooks and create reports and visualisations with SuiteAnalytics and generative AI via a natural language interface.

  • Use case: Users can ask the assistant for reports on accounts payable aging or the top five customers by balance and quickly receive generative AI-powered summaries and key takeaways.

NetSuite Prompt Studio helps organisations refine the quality of AI-generated content by enabling administrators and developers to configure the format, tone, and creativity level of responses.

  • Use case: customers can gain more control over generative AI prompt configuration and enhance end-user productivity.

Generative AI for SuiteScript API lets organisations quickly introduce new AI-powered functionality and gain more value from the suite by helping them to embed generative AI capabilities into NetSuite extensions and customisations.

  • Use case: companies can quickly complement NetSuite’s out-of-the-box AI features with generative AI-powered SuiteApps to support their unique business needs.

Oracle Code Assist SuiteScript optimisation helps organisations increase productivity by enabling developers to use an AI code companion to build extensions and customisations faster with NetSuite.

  • Use case: developers like SANSA can quickly and easily create boilerplate code, build and run unit tests, generate documentation, and receive answers to coding questions.

NetSuite Advanced Customer Support (ACS) AI Playbook lets organisations configure, optimise, and create new AI-powered capabilities throughout the ERP suite.

  • Use case: customers can quickly deploy new capabilities that support increased efficiency, expanded insights, and enhanced decision-making.

There’s More to Come

Look for even more innovation ahead as NetSuite continues to weave AI deeper into the fabric of its platform. This strategic focus on intelligent automation will redefine how businesses operate, offering not just incremental improvements but also transformative capabilities. The 2025.1 release is a significant step in this evolution, signaling a future where AI-powered insights and automation are integral to every NetSuite user’s success.

“We are embedding AI-powered capabilities across the suite so customers are benefiting from it as soon as they log in. By ensuring AI is built into existing business processes and not bolted on, we are helping our customers achieve immediate value from the latest AI innovations at no additional cost,” said Evan Goldberg, founder and executive vice president, Oracle NetSuite. “The latest updates build on the hundreds of new generative AI use cases we have added in the last year will help our customers further increase productivity and gain more value from the suite.”